Virginia Pure Fuel opens new digital name middle in Virginia Seashore as resolution for bettering customer support operations

Buyer CARE Heart so as to add jobs to Virginia Seashore by partnering with local people, veteran and household organizations for staffing

VIRGINIA BEACH, Va., Jan. 17, 2023 /PRNewswire/ — Virginia Pure Fuel (VNG) in the present day celebrated the opening of its new Buyer CARE Heart, providing a neighborhood strategy to customer-focused service and provides greater than a dozen new jobs to the Virginia Seashore space.

That is the most recent in a sequence of strikes by the power firm to assist make the client expertise simpler and stress-free and creates a viable resolution that allows VNG to successfully help buyer wants and calls for inside native communities.

“We listened to our clients and their wants,” mentioned Robert Duvall, president of Virginia Pure Fuel. “This new Buyer CARE Heart shall be positioned right here in Virginia and shall be one other step in assembly our clients’ expectations whereas remodeling the client expertise.”

The Buyer CARE Heart stems from a request by VNG to the Virginia State Company Fee to allow the power firm to deal with a variety of customer support wants, and shall be initially staffed by 12 native customer support representatives together with a supervisor.

To fill the positions, VNG has partnered with local people organizations for staffing with an emphasis on navy veterans or members of navy households, in addition to individuals with disabilities. As a group with deep navy ties, the positions present an modern resolution for employment alternatives to transitioning service members, veterans and their members of the family whereas supporting staffing wants.

The brand new representatives will endure intensive customer support coaching and can be capable to deal with all customer support calls from brokers based mostly in Virginia, whereas constructing native relationships inside the communities VNG serves. As soon as coaching is full, representatives can have the chance to be home-based of their new roles.

“We’re constructing a brand new means of offering the absolute best service for our clients,” added Duvall. “The Buyer CARE Heart represents our dedication to attach with our clients and empower them to make their lives less complicated and fear free.”

About Virginia Pure Fuel 
Virginia Pure Fuel is one in every of 4 pure gasoline distribution firms of Southern Firm Fuel, a completely owned subsidiary of Southern Firm (NYSE: SO). Virginia Pure Fuel gives clear, secure, dependable and reasonably priced pure gasoline service to greater than 300,000 residential, industrial and industrial clients in southeast Virginia. Constantly ranked within the prime quartile for buyer satisfaction by J.D. Energy and Associates, the corporate additionally has been acknowledged by the Virginia Division of Vitality (Virginia Vitality) and the Virginia Oil and Fuel Affiliation for its security, innovation, environmental stewardship, group outreach and academic packages, and has been named Native Distribution Firm of the 12 months 5 occasions since 2015. The corporate has been ranked by its enterprise clients as one of the crucial Trusted Enterprise Companions within the utility trade in keeping with Cogent Experiences, and a High Workplaces in Hampton Roads by Inside Enterprise. For extra info, go to virginianaturalgas.com and join with the corporate on Facebook, Twitter,  Instagram, LinkedIn and Nextdoor.

About Southern Firm Fuel 
Southern Firm Fuel is a completely owned subsidiary of Atlanta-based Southern Firm (NYSE:SO), America’s premier power firm. Southern Firm Fuel serves roughly 4.3 million pure gasoline utility clients by means of its regulated distribution firms in 4 states, in addition to roughly 600,000 retail clients by means of its firms that market pure gasoline throughout the nation. Different nonutility companies embrace investments in interstate pipelines and possession and operation of a pure gasoline storage facility. For extra info, go to southerncompanygas.com.

 

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SOURCE Virginia Pure Fuel